News And Updates


‘Locking Out Fraudsters' service brought to you by Central 1

As of April 12, 2018, MemberDirect Online Banking will have a new feature brought to you by Central 1 and NLCU that will begin locking online banking accounts in incidents where suspicious activity is detected.
 
The locks will only take place when Central 1 detects the digital fingerprint of a known criminal accessing an online banking account. Upon account locking, members will receive notification from NLCU that suspicious activity has been detected and will ensure appropriate security measures will take place. In addition to locking the account, Central 1 will block any e-Transfers sent on the account during the fraudulent login session.

If you have any concerns about this feature or the security of your NLCU account please give us a call, 1-800-563-3300.

NEW HOME PURCHASE PROGRAM FOR NEW HOME BUYERS

The Provincial Government announced a new home purchase program that will make it easier for new home buyers to purchase their first home.The program has been introduced to take the place of the former Down Payment Assistance Program delivered by NLHC, placing greater focus on its goal to ensure home ownership is more accessible for first-time homebuyers

As part of Budget 2018, $1 million has been allocated for a new Home Purchase Program. The program will provide grants of $3,000 to individuals and families to go toward the down payment of newly constructed or existing new homes never sold or occupied that are valued under $400,000 including HST. The 330 grants provided in 2018-19 will be issued to the first home buyers who apply and qualify.

The program will be extended to March 31, 2019, and NLHC will accept applications for the First-time Homebuyers Program beginning April 1, 2018. Additional program information can be found at www.nlhc.nl.ca/programs/programsFhp.html


WEBSITE IS UNDER CONSTRUCTION


NLCU will be making changes to Website pages to increase user functionality. One of NLCU’s main priorities is to ensure all information we provide to our members is relevant, up to date, and has the highest quality of user functionality.


Website updates will not involve any changes to the website’s general layout, aesthetics, and security. Although changes will be happening on an on-going basis, it will never disrupt service on the site.

If ever you find any issues with the website please contact us at 1-800-563-3300 or email@nlcu.com


LOCK'N'BLOCK - NEW SERVICE BROUGHT TO YOU BY MEMBERDIRECT

Lock’N’Block is an integrated service offered by Everlink through MemberDirect and our mobile banking app.

If you suspect your card has been lost or stolen, all you have to do is log in to your account, click the Lock’N’Block icon, select your card, select from one of the four lock or block options, and toggle to either ‘ON’ or ‘OFF’ – it’s that easy!

Key Features:

  • Available through the credit union mobile banking app, mobile web and online banking

  • The only card-locking service of its kind in Canada

  • Includes all open debit cards on the member record (maximum of 9)

  • Allows member to identify each debit card with a nickname

  • Convenient, quick and user friendly


NEW MASTERCARD PAYPASS LIMIT IS SET TO $100 CDN PER PURCHASE

Effective August 7, 2017, all purchase transactions paid for using the PayPass functionality on your CUETS Financial Mastercard credit card will be limited to CDN $100 (down from the previous CDN $230 limit) except in the case of purchase transactions completed at fuel pumps (including car washes) will remain at a limit of CDN $230 per transaction. 

Notice: While the maximum amount per PayPass transaction will be reduced to CDN $100, cardholders can complete transactions for amounts that exceed the PayPass limit simply by inserting their credit card into the PIN pad and entering their PIN.

What is Mastercard PayPass?

Mastercard PayPass is a contactless payment technology that provides your members with a simpler way to pay by tapping a PayPass-enabled payment card on a special reader, rather than swiping it. It's a quick, convenient and secure way for you to make purchases.


THE FAST TRACK 5% CASH BACK MORTGAGE

Take heart - with 5% Cash Back on any mortgage, your house can become a home very quickly. It’s your cash to do with as you please, so add some bling to any room in the house. You can even take care of some expenses you’ve accumulated along the way. It’s up to you. The FastTrack 5% CASHBACK Mortgage gets you the home you want and the things you need.

Come into one of our branches today. We’ll show you how a new home earns you cash right now.


ECO-FRIENDLY VEHICLE LOAN REBATE

Do you want to help out the environment and put some extra money in your pocket?  If you do, we recommend you try our Eco-Friendly Vehicle Loan.  With an Eco-Friendly Vehicle Loan you get flexible payment options, great rates and valuable life and disability insurances.  Here’s the best part – we will pay you to do it!  When you get an Eco-Friendly Vehicle Loan from NLCU you will receive a 3%* cash back rebate at the time of the agreement.  Just think – a new or used vehicle, cash in your pocket and the road in front of you.  

*OAC, some restrictions apply, and rebate on value of loan only includes vehicle price and not additional insurances or other products financed in the loan.


COMMUNICATE USING EMAIL

NLCU offers a convenient and environmentally friendly way of communicating with you through email. If you would prefer to communicate electronically, please forward your email address to email@nlcu.com and we will update your contact information.

For details on any of the above notices please call 1-800-563-3300, visit www.nlcu.com or visit one of our 12 locations province-wide.


NLCU SHARE ACCOUNT NOTICE

As of June 1st, all transactions completed using an NLCU Share Account will be subject to our standard service charges. For more information please contact your branch.


SCAM ALERT: FRAUDSTERS ARE USING AUTOMATED PHONE CALLS TO TRY AND GAIN PERSONAL INFORMATION


Fraudsters are using automated phone calls to try and get your personal information! If you've been receiving automated calls during the day claiming to be from your credit union and requesting that you verify personal information, DON'T RESPOND!

Your financial institution will never contact you in this manner to request personal information. In fact, you should NEVER give out your personal information over the phone, internet or to anyone you do not know and trust!

When in doubt, contact your financial institution directly using a known number and inform them of the situation.

NLCU IS IMPLEMENTING INTERAC FLASH MEMBERCARDS

Interac has responded to the needs of its cardholders by introducing Interac Flash, a fast, secure and convenient way to make those daily transactions!


Your Interac Flash debit card operates the same as your old debit card except it adds the Flash payment option. Flash allows the cardholder to make purchases under $100 simply by holding their card within four centimeters of the point-of-sale terminal. Interac Flash transactions offer the same secure chip technology as regular chip-and-pin cards but also include additional security features to protect Flash transactions.

Flash transactions are itemized on monthly statements and on online and mobile banking profiles in the same manner as any other transaction. There are no additional fees associated with Interac Flash transactions.

Interac Flash transactions have a $200 cumulative limit, meaning that only $200 total can be spent across all Flash transactions before the terminal will prompt the cardholder to enter their PIN. Your Flash card is also protected by Interac’s Zero Liability Policy, which insures the cardholder against any unauthorized use of their Flash card.

Interac Flash is an optional feature designed for your convenience. Your Flash card can still be used for chip-and-PIN transactions if you do not want to take advantage of the Flash feature.

For more information - click here

NOTICE: AS MANDATED BY INTERAC DIRECT PAYMENT REGULATIONS

Beginning October 1st, 2016, all Interac ATM of Point-of-Sale Transactions Can Only Be Performed With Chip-Enabled Interac Cards

Any transactions attempted using a card's magnetic stripe will be automatically declined.

This means you will be unable to use swipe for any debit or credit card transactions that you perform in Canada. In compliance with Interac's new regulations, inserting your chip and entering your PIN or using your card's 'tap' feature will be your only transaction options.

WIRE TRANSFER FRAUD PREVENTION

The threat of wire transfer fraud is always prevalent; however these losses can be prevented easily, following some simple risk control procedures.

Wire Transfer Fraud Scheme:

The typical scheme is a member’s email account is compromised by criminals. The criminal sends an email request to the credit union requesting a wire transfer, usually a foreign country. Often social engineering is used to counter the risk of control processes that may be in place. When the wire transfer is issued, and upon review of the account statements, the member identifies the unauthorized transactions. By this time it is usually too late to fully recover the funds.

Please be advised that any email requests for wire transfers need to be confirmed by member by telephone confirmation (with further identification questions). Email wire transfer request that have not been confirmed by the member will not be processed.

If wire transfer is over $10,000 the member sending money and person receiving transfer may have to be confirmed (by telephone) before transfer is sent.

Please feel free to reach out to NLCU if you have any questions or concerms. Any time someone approaches you unsolicited about sending or receiving a wire, be cautious please contact your NLCU branch to ensure a money transfers validity. 

 
 

 

 
 

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