News And Updates

The newest update for NLCU’s mobile app is live.

The newest version can be found on Google Play Store and the Apple App store. You have 14 days to update the app. After the 14 days, if the user has not done voluntary upgrade, a manual upgrade (from the App store) is required before user can log in. If you acquire assistance our Member Solutions Centre can help, 1-800-563-3300.

Safety Notice

In light of the safety concerns surrounding COVID-19, NLCU wants to remind our membership that we offer online, telephone and mobile banking.

The safety of our members and employees is of the utmost importance. We’d like to encourage any members who are feeling any flu-like symptoms to use our online banking options 24/7, or call our Member Solutions Centre Monday to Friday, 9-5 p.m. at 1-800-563-3300 for any financial services or inquiries you may have.

For more information on the coronavirus and personal safety measures please visit:

Changes to Year-End Tax Form Delivery

We’re pleased to inform members that all year-end tax forms can now be found under e-documents* on MemberDirect Online Banking. Any member with online banking and an active email address on file will no longer receive these documents through traditional mail.

The forms that will now appear under e-documents are:

  • T5 Receipts
  • T4RSP
  • RRSP Receipts
  • T4RIF form
  • NR4RIF form
  • Maturity Notices

This service change was introduced to make financial document access more user-friendly, enable future changes and offer different delivery options. If you have any questions or concerns please contact our Member Solutions Centre at 1-800-563-3300. 

*Members without MemberDirect Online Banking, and/or no current email address on file will be sent these financial forms through direct mail.

Communicate Using Email

NLCU offers a convenient and environmentally friendly way of communicating with you through email. If you would prefer to communicate electronically, please forward your email address to and we will update your contact information.

For details on any of the above notices please call 1-800-563-3300, visit or visit one of our 12 locations province-wide.

Wire Transfer Fraud Protection

The threat of wire transfer fraud is always prevalent; however these losses can be prevented easily, following some simple risk control procedures.

Wire Transfer Fraud Scheme:

The typical scheme is a member’s email account is compromised by criminals. The criminal sends an email request to the credit union requesting a wire transfer, usually a foreign country. Often social engineering is used to counter the risk of control processes that may be in place. When the wire transfer is issued, and upon review of the account statements, the member identifies the unauthorized transactions. By this time it is usually too late to fully recover the funds.

Please be advised that any email requests for wire transfers need to be confirmed by member by telephone confirmation (with further identification questions). Email wire transfer request that have not been confirmed by the member will not be processed.

If wire transfer is over $10,000 the member sending money and person receiving transfer may have to be confirmed (by telephone) before transfer is sent.

Please feel free to reach out to NLCU if you have any questions or concerms. Any time someone approaches you unsolicited about sending or receiving a wire, be cautious please contact your NLCU branch to ensure a money transfers validity.