Working Together: NLCU and Reddy Kilowatt Credit Union Begin Merger Discussions

NLCU is pleased to announce that the boards of directors of NLCU and Reddy Kilowatt Credit Union have unanimously agreed to enter merger discussions.

This decision reflects a shared vision to build on the collective strengths of both organizations, enhance our service offerings, and ensure long-term stability and growth for our members within an evolving financial services environment.

Our primary goal throughout this process is to make decisions that serve the best interests of our memberships and the communities we serve. Please note that merger discussions are at an early stage, and any potential agreement would be subject to due diligence, regulatory approval, and a final vote of approval by the members of both credit unions.

We remain committed to transparent and thorough communication as these discussions progress. We encourage you to learn more about the potential benefits of this partnership by visiting our dedicated website at comingtogether4u.com, where we will share further updates and information.

Our board is excited to explore a partnership that aligns so closely with our credit union's values and long-term vision. These discussions are focused on growth and opportunity, ensuring we continue to meet and exceed the needs of our members for generations to come.

Fraud Alert: Impersonation Scam

Members should be aware of a new fraud scam taking place whereby you may receive a telephone call from someone claiming to be a representative of NLCU.

In these calls, the scammer may claim there is an issue with transactions, suspicious activity, or a problem that requires immediate action. They may ask for personal information such as account numbers, online banking credentials, multi-factor verification codes, or other sensitive details.

NLCU will never ask for your online banking login credentials or multi-factor authentication codes. If you receive a call from someone claiming to be from NLCU and you are unsure of their identity, please hang up and call 1 (800) 563-3300.

As a reminder, you should always verify through official NLCU channels any unexpected or suspicious contact claiming to originate from your credit union.

Protect Your Personal Information

Telephone calls from scammers pretending to be from reputable companies to trick you into revealing personal information are a form of impersonation scamming. Here are a few important tips to remember to protect against these scams:

• Be suspicious of unsolicited phone calls
• Never assume that phone numbers appearing on your call display are accurate
• Hang up and make the outgoing call when someone claims to be contacting you from your credit union, service provider, law enforcement or government agency
• Verify information through official channels
• Be cautious about providing personal information

Learn more about safeguarding your accounts online by visiting Get Cyber Safe and the Canadian Anti-Fraud Centre.

Announcing the Recipients of the 2025 NLCU Scholarship Program

NLCU is pleased to announce the recipients of the 2025 NLCU Scholarship Program. The program offers three scholarships - two for eligible NLCU members/children of members, and one for eligible children of NLCU board members and employees. Each scholarship is valued at $3,000.

The scholarship recipients for 2025 are:

• Spencer King, graduate of Laval High School, recipient of the Michael W. Boland Outstanding School and Community Involvement Scholarship
• Benjamin Blake, graduate of Exploits Valley High School, recipient of the Owen Grimes Memorial Scholarship
• Claire Goodyear, graduate of Gonzaga High School, recipient of the Brian F. McDonald Scholarship

First established in 1994, the NLCU Scholarship Program recognizes the contributions of Newfoundland and Labrador’s community builders of tomorrow, celebrating those who embody the qualities of good citizenship and co-operation. Since the program's inception, a total of 82 scholarships have been awarded to graduating high school students in Newfoundland and Labrador.

NLCU Partners in Energy-Efficient Renovations Program for St. John's Homeowners

NLCU is pleased to announce its partnership in a new program that offers guidance and financing options to homeowners in St. John's looking to reduce their home energy consumption.

The Shift Program provides free guidance to support energy efficiency renovations for homeowners within the City of St. John's. As a partner, NLCU will provide financial advice and solutions to participating homeowners planning to make energy-efficient renovations to their homes.

This new initiative is a collaboration between the City of St. John's and econext, a non-profit organization dedicated to accelerating and supporting the green economy. The Shift Program is carried out with assistance from the Federation of Canadian Municipalities, Green Municipal Fund, an endowment created by the Government of Canada.

For more information on the program or to book a free appointment, call 709-979-0362 or visit maketheshiftnl.ca.

Logging into banking for the first time

• Log in: Log in to online banking and the app with your NEW Member ID and existing Personal Access Code (PAC/password).
  • Please attempt to log in no more than twice. A third unsuccessful attempt will result in a 24-hour lock out. Please contact your branch for assistance if necessary.
• Look up your new Member ID on the letter we sent you in the mail or use this tool to lookup your new Member ID.
  • The lookup tool requires the use of the email address on your account and only works for personal accounts, not for business accounts.
• 2-Step Verification: Re-enable your 2-Step Verification settings as prompted to either your mobile phone number or email address.
• Save Login Profile: Save your online login profile by selecting “Remember Me.”
  • If you already had a saved login profile you may need to remove the old profile first by choosing “Manage Login Profiles” and then “Delete.” On the mobile app, you may need to delete and re-install the app to reset this feature.
• Accept the update to the mobile app, if prompted.

Logging into business banking for the first time

• Complete all steps noted above, plus:
• Small Business Setup: Accept the upgrade to Small Business Banking and the Direct Services Agreement.
• Delegates: Set up your Delegate Profiles in the Delegate Manager.
• Account Consolidation: Consolidate your accounts in the Account Consolidation Manager.