Global Payment Mastercard Notice

GLOBAL PAYMENT™ Mastercard® card service will end May 29, 2019.

Full access to your credit card account and funds will remain accessible through debit, in branch and online. We appreciate that this change is likely unexpected, and we will do everything we can to support you through the process.

We've captured some of the top Frequently Asked Questions below and would be happy to connect with you to answer any additional questions you may have.

If you have any further questions or concerns pop by your local branch, or give us a call at 1-800-563-3300.

    Click on the Frequently Asked Questions below.

    When will my GLOBAL PAYMENTTM Mastercard® card stop working? Expand/Collapse

    The card will no longer work as of May 29, 2019.  Full access to your credit union account and funds will remain accessible through debit, in branch and online.

    Monthly and annual fees will no longer be collected as of February 2019. In addition, any annual fee of the GPMC GOLD card that has been paid between May 30, 2018, and February 10, 2019, will be prorated and reimbursed for the remaining months in 2019. Members will receive this reimbursement by the end of February 2019.

    How will I access my credit union account after May 29, 2019? Expand/Collapse

    Your credit union account will continue to work the same as it did and does today.  You can access your funds in branch, online or through an ATM using your credit union debit card.

    Members without debit cards need to fill out a form for a debit card in branch or request a form to be sent to them via mail or email. Members who have misplaced a debit card that has been issued to them can call in, or visit a branch to be reissued a replacement debit card.  

    What about my pre-authorized payments set up on my GLOBAL PAYMENT Mastercard® card? Expand/Collapse

    If you have pre-authorized payments set up on your GLOBAL PAYMENT Mastercard® card you will need to contact the business debiting your account directly to make alternative payment arrangements before May 29, 2019.

    Members can use ClickSWITCH™ to easily move existing recurring payments are direct deposits to their NLCU account. Learn more about ClickSWITCH™.

    If you wish to set up a new pre-authorization directly from your credit union account, you can also download a Pre-Authorized Payment Form here. Complete the details and return to each of the businesses that you are dealing with.

    For quick reference, here’s our credit union details. If you need assistance with the process, please connect with us to work through the required changes.

    Will I still have Overdraft protection available on my account? Expand/Collapse

    Members with overdraft protection linked to their credit union account will continue to have this feature.

    If I earn CHOICE REWARDS points on my GLOBAL PAYMENT Mastercard® card, will I continue to earn points on purchases until May 29, 2019? Expand/Collapse

    Yes, you will continue to earn and accumulate CHOICE REWARDS points on eligible purchases using your existing GLOBAL PAYMENT Mastercard® product until May 29, 2019. On this date you will stop earning points.

    [CUETS Financial is a division of The Toronto-Dominion Bank. All trade-marks are the property of their respective owners. CUETS is a trade-mark of Canadian Credit Union Association, used under license. ®CHOICE REWARDS is a trademark of The Toronto-Dominion Bank.]

    If I earn CHOICE REWARDS points, what happens to them after May 29, 2019? Expand/Collapse

    We encourage all members to redeem any accumulated CHOICE REWARDS points at before September 30, 2019. On October 1, 2019, any unused points will no longer be available for redemption through the CHOICE REWARDS program.

    Any members who do not redeem their points by September 30, 2019, will receive the cash equivalent of their reward points balance deposited directly into their NLCU account. Please note, however, that it is in the best interest of our members that they redeem their points via the CHOICE REWARDS program as it gives them more options.

    If you like collecting rewards, we have an exciting offer for you! Expand/Collapse

    We’ve just introduced our new line of Collabria Mastercard® credit cards, including the World Mastercard® that lets you earn points twice as fast! Redeem points for travel, merchandise, gift cards, or even cash back. Jam packed with perks and features like price protection, and emergency health care coverage. Learn more.

    Or, choose from one of our other flexible Mastercard products. From no fee and low rate to student, with or without rewards, pick the card that’s right for you.
    [The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.  Eligibility for rewards and/or account credit is subject to the terms and conditions for the Collabria FlexRewards Program.]

    I use my GLOBAL PAYMENT Mastercard card to pay for online purchases, book trips, rent cars, etc. What will I use now? Expand/Collapse

    Depending on your specific need, we have other products that may work for you.

    Purchasing Online? Interac® Online allows you to pay for online purchases directly from your credit union account.  To confirm which online vendors accept Interac® Online and to get the full details of this product, click here.

    Need a credit card product? We recently launched a new suite of personal and business credit cards.   We have a range of no fee, low rate and travel cards, as well as a new Rewards Program.  To learn more about the options, visit our card page.  You can see what works for you and even apply online. Learn more

    Not sure what’s a fit? Connect with us and we will help you through the process to determine what product best suits your needs.

    What about my travel medical insurance on my Gold GLOBAL PAYMENT Mastercard®? Expand/Collapse

    If you have travel insurance on your card and are relying on it for an upcoming trip, please be advised that effective May 29, 2019, the Inclusive Travel Medical Insurance coverage provided by TD Life Insurance Company will be terminated.

    Members with questions about their Inclusive Travel Medical Insurance coverage can call Allianz Global Assistance at 1-866-520-8827 Monday to Saturday, 8 a.m. to 9 p.m. (ET).


    I enjoyed the peace of mind of included benefits such as travel insurance, what will I do now? Expand/Collapse

    We are pleased to offer a wide selection of credit cards that offer not only travel insurance, but emergency health care coverage and mobile device insurance as well.

    Have a look at our Visa Travel Rewards Gold Card®, World Mastercard®, and US Dollar Mastercard® which all feature varying levels of travel insurance.

    If you are looking for something other than travel insurance, the Cash Back Mastercard®, Classic®, Flex Rate Mastercard® and Student Mastercard® offer mobile device protection among many other perks.

    We hope this information helps to clear up any questions you may have.  If you have any additional questions or would like more clarification, please contact your nearest branch to speak with us.


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