FAQ

Mobile App Frequently Asked Questions

Do I have to pay anything?
Absolutely not. The NLCU Mobile App is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app on my iPhone?
The NLCU Mobile App can be downloaded in just three easy steps:

  1. Using your iPhone, search for "NLCU" in the App Store
  2. Select the app icon, and verify that the author of the app is NLCU
  3. Tap the icon marked "Free," then tap again when it changes to "Install"

What is QuickView?
The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?
The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?
Yes. Just enter your account details as you normally would.

If my phone is lost or stolen, will my information be at risk?
Your account can only be accessed by entering your personal access code. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your iPhone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us at 1-800-563-3300.

I'm using a different brand of smartphone. Can I still access mobile banking?
Yes. If you're using Android, you can download NLCU's mobile app on Playstore. You can continue to bank using our full-featured mobile site at:
www.nlcu.com/m

How do I remove the app from my iPhone?
Removing the app is as easy as tapping and holding your finger down on the NLCU Mobile App icon, then tapping the "X" in the top right corner.

 

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