Mobile App

NLCU Mobile App for iPhone and Android

With a host of convenient features, it’s a fast and secure way to handle everyday banking wherever and whenever it suits you. Download the Mobile App from the Google Play store (on an Android device) or iTunes (on an Apple device) by searching for NLCU.

With the NLCU Mobile App you can:
     - Check your account balances and account activity
     - Pay bills
     - Transfer money between accounts
     - Manage scheduled payments and transfers
     - Send or receive INTERAC® eTransfers, or add an eTransfer recipient
     - Find our your closest branch or ATM

Benefits:
    - All account log-in information is the same as your online banking information
    - Fast and easy to navigate
    - Compatible with iPhone, iPod Touch and iPad, tablets and mobile phones running Android

Check balances in a flash with QuickView
Now you can browse selected account balances on the go, even before you’ve logged in. Just activate the QuickView feature in the app, and a single tap of the screen will keep you in the know.

Privacy and Security
It’s our priority to keep your information safe, which is why our mobile app uses the same level of high security as our full online banking website.

FREQUENTLY ASKED QUESTIONS ABOUT OUR MOBILE BANKING APPS

Do I have to pay anything?
Absolutely not. The NLCU Mobile App is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app on my iPhone?
The NLCU Mobile App can be downloaded in just three easy steps:
     1. Using your iPhone, search for "NLCU" in the App Store
     2. Select the app icon, and verify that the author of the app is NLCU
     3. Tap the icon marked "Free," then tap again when it changes to "Install"
     4. Once downloaded it will appear on your phone with the rest of your downloaded apps, follow app instructions

How do I download the mobile app on my Android?
The NLCU Mobile App can be downloaded in a few easy steps:
     1. Using your Android device, search for “NLCU” in playstore
     2. Select the app icon, and verify that the author of the app is NLCU
     3. Tap the icon marked “Install”, then click “accept”
     4. Once downloaded it will appear on your phone with the rest of your downloaded apps, follow instructions.

What is QuickView?
The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?
The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings/Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?
Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in?
No. Since the authenticity of the app is already verified by the app, you won't have to go through this step to access your accounts and start banking.

If my phone is lost or stolen, will my information be at risk?
Your account can only be accessed by entering your personal access code. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your mobile phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.
As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us at 1-800-563-3300.

I'm using a different brand of smartphone. Can I still access mobile banking?
Yes. You can continue to bank using our full-featured mobile site at: www.nlcu.com/m

How do I remove the app from my device?
On an iPhone/iPad: Removing the app is as easy as tapping and holding your finger down on the NLCU Mobile App icon, then tapping the "X" in the top right corner.
On an Android device: Removing the app is as easy as tapping and holding your finger down on the NLCU Mobile App icon, then dragging it to the above ‘uninstall' icon.

 

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